Warranty Information & Care Instructions
General care
Do not let anyone stand or jump on your mattress or base.
Do not ever use dry cleaning fluid or harsh chemicals on your mattress, chemicals will damage some of the construction materials.
Do not place products near open flames or expose them to fire.
Do not smoke in bed. Our products are not flame proof.
Legs and castors should be tightened regularly.
We recommend a center support rail for all slat bases for double size and above.
Pillows & Mattress Toppers
It is recommended that you use a pillow protector to protect your pillow and increase its lifespan. You should vacuum your memory foam pillow or mattress topper every time you change your bed sheets. Consider spot cleaning your pillow and topper once a month to remove sweat residue or stains.
When cleaning your memory foam product, familiarise yourself with the care instructions of cleaning memory foam. Memory foam NEVER goes in the washer or dryer, please clean by hand. Always use gentle cleaning agents. Do not scrub the pillow or topper with excessive force; memory foam is delicate.
Mattresses
Always use a mattress protector to avoid accidental soiling. The mattresses outer cover may be removed and cool machine washed – gentle cycle. Do not dry in direct sunlight, bleach, soak or wring. Keep away from flame, ignition sources and heat. NEVER cut open or remove the inner cover enclosing the foam.
Rotation Instructions
Rotating the mattress can maximise performance and life span. Rotating your mattress according to the care instructions will ensure the mattress has even wear. Rotate your mattress once a month for the first year, then every 3 months after to maintain optimal spring and foam shape. This will allow the mattress to adjust to your body weight and help prevent body impressions. One sided mattresses should only be rotated and not flipped. Double sided mattresses should be flipped and rotated.
Warranty
Mlily’s products are manufactured to exacting standards, however, from time to time faults can be caused in the manufacturing process. If upon opening your new Mlily product there is a problem as a result of manufacturing please contact the original store of purchase within 5 days for instruction.
Please note, this warranty is not transferable and will automatically terminate if the original purchaser sells or otherwise disposes of the MLILY product.
Additionally, some States and Territories do not allow (i) the exclusion of certain warranties, (ii) limitations on how long an implied warranty lasts, and/or (iii) the exclusion or limitation of certain types of costs and/or damages, so the above limitations may not apply and are as applicable in the governing States and Territories.
Mattress, Topper & Pillows Limited Warranty
Mattress 10 Year Warranty
Our Mlily mattresses are designed for normal domestic use which is defined as 8-10 hours of full horizontal body support a day for at least 10 years. Providing the mattress is in a clean, undamaged, and sanitary condition, Mlily will replace your mattress free of charge if it is deemed to be a manufacturing fault within 10 years from the date of purchase.
N.B. Above warranty is not applicable to the following models; JAMA kids mattress which carry a 5 year warranty.
This Warranty Excludes:
• Damage due to abuse
• Soiled or burned
• Moisture ingress
• Commercial or medical use
• Bedding sold “As is”
• Comfort preference*
• Normal body indentation less than 30mm**
• Inappropriate foundations, i.e., timber slats greater than 7cm apart, bowed posture slats or narrow tubing.
Memory Foam Pillow 5 Year Limited Warranty
Our Mlily Memory Foam Pillows are designed for normal domestic use which is defined as 8-10 hours of use a day for at least 5 years. Providing the pillow is in a clean, undamaged, and sanitary condition, Mlily will replace your pillow free of charge if it is deemed to be a manufacturing fault within 5 years from the date of purchase.
Foam Warranties Excludes:
• Damage due to abuse
• Moisture ingress
• Commercial or medical use
• Comfort preference*
• Soiled or burned
Mattress Topper 5 Year Limited Warranty
Our Mlily mattress toppers are designed for normal domestic use which is defined as 8-10 hours of full horizontal body support a day for at least 5 years. Providing the mattress topper is in a clean, undamaged, and sanitary condition, Mlily will replace your mattress topper free of charge if it is deemed to be a manufacturing fault within 5 years from the date of purchase.
Foam Warranties Excludes:
• Damage due to abuse
• Moisture ingress
• Commercial or medical use
• Bedding sold “As is”
• Comfort preference*
• Soiled or burned
Mlily Adjustable Base Limited Warranty
10 Year Motor Warranty
Your MLILY adjustable motors have a 10 year, full replacement warranty on parts, labor, and transportation on the motors from the original purchase date.
N.B. Above warranty is not applicable to the following models; 2200F and EzyFit both of which carry a 5 year warranty.
10 Year Frame Warranty
Your Mlily adjustable frame has a 10 year warranty from the original purchase date, the manufacturer will replace any part on the adjustable base found to be defective, with the original purchaser. The manufacturer’s liability is limited to the replacement of the defective part(s) of the frame only.
2 Years - Electrical
Referring to hand held remotes and control panels this warranty valid for two years, noting the following:
This warranty covers remotes and control panels if damaged. Does not include the replacement or disposal of batteries. Cords, wires, connections are not covered by this warranty when obvious tampering, negligence or abuse is present, and only covered if supplier deems it to be defective during manufacture.
Working Weight Limits
MLILY adjustable bases have been rigorously tested on the recommended weight limits, to maintain the highest quality and standards, exceeding the recommended weight limits will void your warranty.
Additional Terms and Conditions
This warranty does not include reimbursement for inconvenience, removal, part(s) installation, bed set up, loss of use, shipping, or any other costs or expenses not expressly covered in this warranty. In addition, this warranty shall be void in the following circumstances:
A) Damage resulting from misuse or abuse caused by the purchaser or any third party.
B) Damage caused by repairs or parts replacement by an unauthorised person.
C) Damage caused if the adjustable base has been mishandled (including during third party delivery), subject to physical abuse or an improper power supply, as outlined in the Owner’s Manual, this warranty, or as on www.mlily.com.au/warranty.
D) Damaged mattresses, electrical cords, or accessories supplied by dealers or any third party before written consent by the manufacturer.
E) Costs for unauthorised service calls to educate the consumer about the Mlily adjustable base or locate proper functioning power outlets.
F) Damage if the recommended weight restrictions are exceeded.
G) Damage if used in any environment or a commercial setting that was not intended.
Warranty Procedure
Please contact the original store of purchase as soon as you feel there is a problem. You will be required to produce your original proof of purchase from one of our authorised resellers. A Mlily representative will call to arrange a mutually convenient time to inspect the product at the customer’s home.
Mlily reserves the right to request the return of the product to Mlily for inspection at your expense or we may choose to inspect the product in situ. Mlily reserve the right to refuse service or pickup if the product is found to be in an unsanitary condition.
Home Inspections and charges
Mlily reserves the right to charge an upfront call-out fee of $100 plus travel costs for inspections, to be charged to the original store of purchase. If in the sole opinion of Mlily, it is deemed to be a genuine warranty claim, this will not be charged. Any new product is covered by the original warranty from the original purchase date
Mlily customer service operating hours are between 9am-5pm Monday to Friday for inspections.
* Comfort preference selection is valid at the time of purchase and is not a valid reason for warranty replacement. Please note that your body may take up to 30 days to adjust to your new sleep system.
** This is measured by removing all bedding covering the mattress and placing a straight edge across the bed. The gap underneath is then measured. The degree of the body impression will depend on the mattress comfort layers and your body shape.
MLILY Australia | July 12, 2022